Laurel, MD - March 6, 2026: Due to scheduled system maintenance on Saturday, March 7, from 1 a.m., to Sunday, March 8, 2 p.m., the following systems may be intermittently unavailable:
- Online bill pay (kiosk, web, mobile)
- Interactive Voice Response System (IVRS)
- ​Customers will be unable to:
- Make/split payments
- Request an extension
- Enter a meter reading
- Request a plumbing inspection
- ​Customers will be unable to:
- Account look-up
- Award/contract manager
- Watershed permits
- Cross-connection test reports
- Front foot benefit disclosure
- Broken water main graph
- Relocations project electronic payment system
- Permits on the web
- Public searchable database
- WERI search
- All map applications
- Supplier portal
- One Source
As always, we appreciate your patience and apologize for the inconvenience. Thank you for being a valued customer.