WSSC Water Extends Temporary Water Bill Assistance Program with Enhanced Customer Benefits Including: PAY HALF, HALF FORGIVEN!

Laurel, Md. – June 27, 2025 – The popular Get Current temporary water bill assistance program has been extended and enhanced. Unanimously approved by the WSSC Water Commissioners, the extension and enhancement of Get Current 2.0 begins July 1 and runs through October 31, 2025. The assistance program helps eligible customers with a delinquent balance as of June 1, 2025, by offering forgiveness of a portion of their balance and waiving 100 percent of late payment charges and turn-on fees. 

Eligible residential customers whose household income is below 150 percent of the Fiscal Year 2025 Area Median Income* may receive the following benefits (beginning July 1) under the extended and enhanced program:

• Pay half, half forgiven: Customers who pay half of their full account balance (as of the date of their Get Current application) will see the remainder of their balance forgiven.
  • Example: Owe $1,000, pay $500 and the remaining $500 will be removed from the account within 24 hours of payment. Plus, 100 percent of late payment charges and turn-on fees are waived.
• Pay 25 percent, 25 percent forgiven: Customers who pay 25 percent of their full account balance (as of the date of their Get Current application) will see 25 percent of their balance forgiven.
  • Example: Owe $1,000, pay $250 and $250 will be removed from the account within 24 hours of payment, leaving a balance of $500 to be paid via a 12-month payment plan. Plus, 100 percent of late payment charges and turn-on fees will be waived upon completion of the payment plan.

Additional Benefits

• The enhanced program also allows customers currently enrolled in the existing Get Current program to extend six-month payment plans to 12 months. The current program is still in effect and runs through June 30. Learn more here.
• Customers with a qualifying high bill are also eligible for an adjustment under the enhanced Get Current program. A high bill in this program is defined as having an average daily consumption (ADC) that is 2.5 times the seasonal comparable ADC from the previous year (or current ADC if comparable is unavailable). The adjustment will remove 100 percent of the excess charges for up to 2 consecutive billing periods.
  • Example: High ADC 360 gallons, comparable ADC 144 gallons. The high ADC is 2.5 times the comparable. The adjustment would remove the charges in excess of 144 gallons.

Residential customers above 150 percent of the area median income are eligible for a 100 percent waiver of late payment charges and turn-on fees if the delinquent balance is paid in full or a 50 percent payment is made and the balance is paid within 36 months. Commercial and multi-unit residential accounts with master meters also qualify for a 100 percent waiver of late payment charges and turn-on fees. 

“We understand that many of our customers continue to face financial hardships, and we remain committed to offering meaningful relief,” said WSSC Water General Manager and CEO Kishia L. Powell. “I thank our Commissioners for extending the Get Current temporary water bill assistance program and including enhanced benefits. This proven program is allowing us to assist an increased number of customers while also recovering necessary revenues to invest in our critical infrastructure that protects public health, while supporting local businesses and jobs.”

As of June 1, approximately 60,000 accounts, totaling more than $34 million, are past due; the vast majority (95 percent) are residential customers. 

To learn more about WSSC Water’s updated and enhanced Get Current program, visit wsscwater.com/getcurrent. Customers can access additional information on assistance programs at wsscwater.com/assistance. 

* Get Current 150 percent Area Median Income Limits by Household Size for Prince George’s and Montgomery counties.

[Image]