alert
Take Our Customer Survey
1776960000

You can also apply to join a focus group!

Learn more about the survey & focus groups
close
alert
WSSC Water Temporarily Reduces Fluoride Levels in Drinking Water Due to Nationwide Supply Chain Disruptions
1775591374
Read the news release
close
Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 1-800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services
Alert

System Maintenance: E-Bill

 Laurel, MD - September 20, 2023: Due to system maintenance on Wednesday, September 20, from 4:00 pm to Thursday, September 21 at 3:00 pm,  the following systems may be unavailable.

  • E-bill unenrollment and Enrollment
  • Deleting an enrolled account
  • Changing User ID

As always, we appreciate your patience and apologize for the inconvenience. Thank you for being a valued customer.