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Water Service Turned Off?
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Find out how to get your water turned back on.

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For T. Howard Duckett and Triadelphia Reservoirs

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Affordable, Flexible, Interest-Free Pay Plans!

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Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service
One Stop Shop
Weekdays: 8:00 am - 5:00 pm
Interactive Voice Response System
301-206-4001
24 hours, 7 days/week
Toll-Free: 800-828-6439
TTY: 301-206-8345
Visit Customer Service
WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.
Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may request a pay plan or learn more about all of the financial assistance resources. Get started by calling 301-206-4001.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

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Alert
September 7, 2023

Phone System Upgrade

Laurel, MD - September 8, 2023: WSSC Water is upgrading their phone system on Friday, September 8, 2023 starting at 9:00 pm through Saturday, September 9, 2023 at 3:00 am. Customers may experience intermittent interruptions in calling WSSC Water during this timeframe.

Emergency Services Center ( in case of a water or sewer emergency):  

  • 202-557-9066
  • 202-384-7554
  • 202-384-5882
  • 202-384-8813

Police Emergency: 202.805.0559

Thank you in advance for your patience and we apologize for the inconvenience.