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Contact Pay Bill Report an Emergency Financial Assistance Permits
Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service
One Stop Shop
Weekdays: 8:00 am - 5:00 pm
Interactive Voice Response System
301-206-4001
24 hours, 7 days/week
Toll-Free: 800-828-6439
TTY: 301-206-8345
Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services
Alert

System Maintenance

 Multiple Map Applications

Laurel, MD - March 25, 2023: Due to system maintenance on Saturday, March 25, from 9:00 am to Sunday, March 26 at 1:00 pm, the following systems will be unavailable:

  • ERISA          
  • WERI            
  • Customer Advocates Map 
  • Hylo (Fire Hydrant locator map for counties)
  • In Your Neighborhood Construction Map             
  • Sewer Service Alerts Map
  • Agency Project Coordination (Government agencies)      
  • H2O Alerts Emergency Water Service Map    
  • Adopt a hydrant Map        
  • ePermitting        
                                       
  • Mobile Apps                                   
    • Report Incident            
    • FH Inspection               
    • Watershed Map    
    • Mobile BillPay (specifically Service Alerts & Report a Problem)   

As always, we appreciate your patience and apologize for the inconvenience. Thank you for being a valued customer.