alert
Customer Service Call Center Closed May 28-29
1779309000

For 2-day customer experience workshop

Learn about other ways to manage your account and billing needs.
close
alert
Take Our Customer Survey
1776960000

You can also apply to join a focus group!

Learn more about the survey & focus groups
close
Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 1-800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services
Alert

System Maintenance - ePlan Review (ProjectDox)

Laurel, MD -January 25, 2023: Due to system maintenance on Wednesday, January 25 from 6:00 pm through Monday, January 30 at 6:00 am, the following systems may be unavailable.

  • ePlan Review (ProjectDox)
  • Material Takeoff Application

As always, we appreciate your patience and apologize for the inconvenience. Thank you for being a valued customer.