WSSC Water Holding Monthly Commission Meeting on Wednesday, April 19

Laurel, Md. – April 18, 2023 – WSSC Water Commissioners are holding their monthly meeting on Wednesday, April 19, beginning at 10 a.m. The meeting, held in person at the WSSC Water building in Laurel, is open to the public and will be available via livestream from WSSC Water’s website.   

Commissioners are scheduled to vote to create a temporary water bill amnesty program to help eligible customers with delinquent water/sewer bills as of May 1, 2023. The program, which will run June 1-30, 2023, provides bill credits and 100 percent of late payment charges and turn-on fees waived for qualifying customers. During June, WSSC Water will temporarily suspend residential water service turnoffs to encourage program participation. As of late March, nearly 87,000 accounts are past due, totaling nearly $57 million – the vast majority of which are residential customers. 

This month’s agenda also includes a briefing on the following topics: 

• Office of the Inspector General Summary of Activities; 
• Cost of Service and Rate Study & Legal Authority on Setting Rates and Fees; 
• Human Resources Total Rewards; 
• Information Technology Customer Facing Projects; and 
• Customer Service Key Performance Indicators. 

The meeting includes a call-in option to ensure interested stakeholders not in attendance can provide input. Those watching virtually and wishing to speak should call in at the beginning of the comments section, which begins shortly after 10 a.m. Callers will be admitted from the “lobby” when public comments start.    

Public Viewing / Participation Details  
Watch: Virtual meeting broadcast link  
Call-in number to provide comment: 240-800-7929  
Conference ID: 442 533 551# 

Please note the following:  

• The virtual meeting link is not active until the meeting starts.  
• If stakeholders only want to watch the meeting, the call-in number is unnecessary.  
• Those wishing to speak should call at the beginning of the Comments section and will be admitted from the “lobby” when public comments start.  
• When calling to speak, turn down your computer’s volume to avoid audio issues.  
• Members of the public, in person and virtually, will have three minutes to speak.  

As part of WSSC Water’s commitment to public engagement and transparency, the live broadcast of this meeting allows viewers to observe agency business, including the review of contracts and policies and a monthly synopsis of WSSC Water’s operations. The complete agenda is on WSSC Water’s website.