alert
Operations for Monday and Tuesday, January 26-27, 2026
1769373065

Customer Service Call Center will be open

Find out what is closed.
close
alert
WSSC Water Continues Emergency Operations During Severe Winter Snowstorm
1769372797

January 26, 2026 - 4:30 pm Update

Read more about emergency operations
close
alert
Drinking water not impacted by a sanitary sewer overflow occurring after the collapse of DC Water’s sewer main in Montgomery County.
1769184998
Read DC Water's release.
close
Contact Pay Bill Report an Emergency Financial Assistance Permits
Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service
One Stop Shop
Weekdays: 8:00 am - 5:00 pm
Interactive Voice Response System
301-206-4001
24 hours, 7 days/week
Toll-Free: 800-828-6439
TTY: 301-206-8345
Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services
Alert

System Maintenance This Friday - September 9, 2022

Laurel, MD - September 7, 2022: Due to system maintenance on Friday, September 9 from 7:00 pm to 11:59 pm, the following systems will be unavailable.

  • OneSource
  • Supplier Portal

As always, we appreciate your patience and apologize for the inconvenience. Thank you for being a valued customer.