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Customer Service Call Center Closed May 28-29
1779309000

For 2-day customer experience workshop

Learn about other ways to manage your account and billing needs.
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Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 1-800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

Events

Want to join us at an event or attend a meeting or hearing? Explore below to see where we'll be, when. You can also get updates on the latest official meetings.

Find Our Latest Events

WSSC Water hosts many events and meetings and participates in your community. Check the following listings to join us at an upcoming event and stay up-to-date on issues that impact your daily life, your business and your neighborhood. Or use the links at right to review proceedings of the latest official meetings.

Event Type
event
Holiday

Juneteenth - CLOSED

During holidays, administrative offices are closed. However, in the event of an emergency such as a broken water main or sewer back-up, our 24-hour call center is staffed to assist our customers....

event
Community Outreach Event

Trinity Church Father's Day Celebration

WSSC Water will be present at this community event to provide information on our programs, service and assistance and to answer questions.

event
Holiday

Day Before Independence Day - CLOSED

During holidays, administrative offices are closed. However, in the event of an emergency such as a broken water main or sewer back-up, our 24-hour call center is staffed to assist our customers....

event
Board of Ethics Meetings

Board of Ethics Meeting, July 8

The public is invited to attend the meeting in person or virtually. Attend Open Session via Teams Meeting ID: 259 755 038 898 7 Passcode: aE2YB2D7Phone: 240-800-7929 Phone Conferen...

event
Commission Meetings

Audit Committee Quarterly Meeting - August 2026

The public may attend the meeting in the Commission Office Conference Room and via a hybrid option. Call-in information will be listed below.Public Viewing Details Listen: Meeting will be availab...

event
Board of Ethics Meetings

Board of Ethics Meeting, August 12

The public is invited to attend the meeting in person or virtually. Attend Open Session via Teams Meeting ID: 259 755 038 898 7 Passcode: aE2YB2D7Phone: 240-800-7929 Phone Conferen...

event
Holiday

Labor Day - CLOSED

During holidays, administrative offices are closed. However, in the event of an emergency such as a broken water main or sewer back-up, our 24-hour call center is staffed to assist our customers....

event
Board of Ethics Meetings

Board of Ethics Meeting, September 9

The public is invited to attend the meeting in person or virtually. Attend Open Session via Teams Meeting ID: 259 755 038 898 7 Passcode: aE2YB2D7Phone: 240-800-7929 Phone Conferen...

event
Holiday

Columbus Day/Indigenous Peoples’ Day - CLOSED

During holidays, administrative offices are closed. However, in the event of an emergency such as a broken water main or sewer back-up, our 24-hour call center is staffed to assist our customers....

event
Board of Ethics Meetings

Board of Ethics Meeting, October 14

The public is invited to attend the meeting in person or virtually. Attend Open Session via Teams Meeting ID: 259 755 038 898 7 Passcode: aE2YB2D7Phone: 240-800-7929 Phone Conferen...