Welcome to the Washington Suburban Sanitary Commission (WSSC) Web site.
Since your privacy is important to us, WSSC provides this notice to enable you to control your personal information. It explains how we handle online information received from you. Because the information we receive depends upon what you do when visiting our site, please read and follow the "frequently asked questions" format as presented in the Information We Collect section of this policy statement.
You probably are aware that advances in computer technology have made it possible for detailed information about people to be compiled and shared more easily and cheaply than ever. That's good for society as a whole. At the same time, as personal information becomes more accessible, each of us must take precautions to protect against the misuse of that information.
WSSC promotes the productive use of all its computing resources. However, there is also a responsibility to protect these same resources. In this regard, WSSC has, and will continue, to institute appropriate safeguards. To aid in preventing unauthorized access, maintain data accuracy, and ensure correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to secure all personal information about you.
The WSSC in its dual role as public utility and government agency (State chartered) is committed to the privacy of its customers, while carrying-out its mission. We take data security and the privacy of your personal information very seriously. It is important to WSSC that the collection of personal information be minimal, to the extent possible and practicable. When information is required, however, the WSSC will explicitly ask for it. We fully understand that visitors to our web site at www.wsscwater.com, as well as users of our Intranet, Extranet and Internet services, need to be in control of their personal information.
Remember: You do not have to give us "personally identifiable information" (described in Information WSSC Collects section of this policy) just to visit the WSSC web site.
We collect the number of "hits" to our site.
We collect the number of sessions that are conducted for each Web page.
We do use this information strictly for statistical purposes and to help us make our web site more useful to visitors. The information is stored for a maximum of two years.
We collect, retain and use personally identifiable information (such your name, address, telephone number, e-mail address, account number) from users of our online services. WSSC will explicitly ask you when we need such information. Only information specifically and knowingly provided by you is collected. The information you provide will be used only for the purpose you intend. We may enter the information into a database maintained at our corporate headquarters. We use this information to assist us in improving our services to our customers and as reference in addressing customer inquiries and service needs.
WSSC will not share your personal information with any third party except as necessary to operate this web site, to provide the services you requested or to fulfill legal and regulatory obligations.
As an agency of the State of Maryland, WSSC is subject to the Maryland Public Information Act provisions (Annotated Code of Maryland, State Government Article § 10-611 et seq.). Pursuant to the provisions of this Act, WSSC is required to disclose certain information provided by others upon request. Confidential commercial information and confidential account information is not disclosed, even upon request. To submit an MPIA request for information, please email the WSSC Custodian.
If we believe someone is attempting to break into, has broken into or has otherwise abused our resources over the Internet, we can use the information collected to find those responsible. As part of these efforts we may share the information with law enforcement agencies.
If you have any questions or concerns about these privacy policies, please contact:
Information Technology Team
Washington Suburban Sanitary Commission
14501 Sweitzer Lane
Laurel, MD 20707
If you experience any technical difficulties with our site please contact our Webmaster at email@example.com.
Every effort has been made to ensure that the information provided through WSSC's web sites is correct. The information is being provided as a public service. The Washington Suburban Sanitary Commission assumes no liability for any inaccuracies that may be present.