To ensure independence, the Office of the Inspector General reports directly to the six-member body of Commissioners (also known as the Audit Committee); three each appointed by the County Executives of Montgomery and Prince George’s. Additionally, internal auditors have no authority over, or responsibility for, any of the activities/operations audited, and shall not perform accounting or other operational functions outside their team that might require subsequent audit.
The Office of the Inspector General are experts in understanding organizational risks and internal controls available to mitigate these risks. They assist management in understanding these topics and provide recommendations for improvements. Due to our unique and objective perspective, in-depth organizational knowledge, and application of sound audit and consulting principles, we are well positioned to provide valuable support and assurance to the WSSC and its oversight entities.
The WSSC Office of the Inspector General is comprised of seven (7) Internal Auditors and two (2) Administrative Assistants. To date, internal auditors have earned one or more of the following professional certifications: Certified Public Accountant (CPA), Certified Internal Auditor (CIA), Certified Fraud Examiner (CFE), Certified Information Systems Auditor (CISA), Certified Government Auditing Professional (CGAP), Certification in Control Self-Assessment (CCSA), Certified Inspector General Auditor (CIGA), and Certification in Risk Management Assurance (CRMA).
All internal auditors are required to be CFEs in order to perform sensitive Fraud, Waste & Abuse Hotline investigations. Additionally, all internal auditors ranked Senior Internal Auditor or higher are required to be Certified Public Accountants in the State of Maryland.
Office of the Inspector General staff members are actively involved in the following professional organizations in an effort to stay abreast of the skills, knowledge, and abilities required to provide world-class services:
- American Institute of Certified Public Accountants
- Association of Certified Fraud Examiners
- Information Systems Audit and Control Association
- Institute of Internal Auditors
- National Association of Local Government Auditors
- Maryland Association of Certified Public Accountants
Fraud, Waste & Abuse Hotline
WSSC prohibits any conduct constituting fraud, waste, and abuse and encourages such known or suspected activities to be reported without fear of retaliation. The WSSC Fraud, Waste & Abuse Hotline is available to employees and the public 24 hours a day, 7 days per week, and 365 days per year. Allegations of fraud, waste, abuse or ethical improprieties can be reported anonymously via the telephone at 1-877-WSSCFWA (1-877-977-2392) or the web at Fraud, Waste and Abuse hotline.
Depending on the nature of the alleged fraud, waste, or abuse, different groups within the WSSC will have varying responsibilities and roles for detecting, reporting, investigating, and correcting the alleged irregularity.
Hotline investigations are primarily conducted by the Office of the Inspector General, WSSC Police Department Investigative Unit, Ethics Office, and Equal Employment Opportunities (EEO) Office. Each investigator possesses the experience or has obtained training necessary to conduct such sensitive examinations.
The status of Hotline investigations is shared publicly during Commission and Audit Committee Meetings on a quarterly basis by the Director of the Office of the Inspector General.
Risk-Based Audit Plans
The Office of the Inspector General takes an enterprise-wide approach to assessing risk in order to determine the priorities of the internal audit activity. Each risk assessment undertaken contributes to the development of a risk-based audit work plan that helps the Commission mitigate risk and ultimately achieve its strategic objectives. A vital part of the risk assessment process entails gathering relevant information from various resources, assessing the associated risk factors, and weighting the information gathered through defined impact and likelihood calculations.
Although appointed by the six-member body of WSSC Commissioners, as required by IIA Performance Standard 2010, the Director of the Office of the Inspector General is solely responsible for developing each risk-based plan; as well as communicating the plans resource requirements, and ensuring that the Office of the Inspector General resources are appropriate, sufficient, and effectively deployed to achieve the approved plan.
Each fiscal year a certified public accounting firm licensed to practice in the State audits the books and accounts of the Commission. In an effort to promote transparency, the results of each Commission audit is filed annually with the county executives and county councils of Montgomery County and Prince George’s County, the Montgomery County and Prince George’s County Senate and House delegations to the Maryland General Assembly, along with current financial statements. Additionally, these reports and financial statements are published on WSSC’s website for public viewing.
Due to WSSC’s ratepayer-funded water utility services, the Office the Office of the Inspector General upholds the Institute of Internal Auditors’ (IIA) International Standards for the Professional Practice of Internal Auditing (Standards). These Standards, specifically Standard 1312, requires that an external assessment is performed at least once every five years by a qualified, independent reviewer or review team from outside the organization.
All members of the assessment team who perform the external assessment are to be independent of WSSC and its internal auditing activity personnel. In particular, members of the assessment team are to have no real or perceived conflicts of interest with WSSC and/or its personnel.
The results of the 2016 External Quality Assessment confirms WSSC’s internal audit activity conforms with the Standards and is permitted to include the following world-class distinction statement in its issued audit reports: “WSSC’s internal audit activity conforms with the International Standards for the Professional Practice of Internal Auditing.”
County Inspector General Audits
According to Maryland Public Utilities Article §17-401 (b), the county council or county executive of Montgomery County or Prince George’s County may, in person or by a duly authorized agent, audit and examine the books and records of the Commission.
In our continued effort to promote transparency, the Director of the Office of the Inspector General provides monthly the Office of the Inspector General activity reports during each live video-streamed open session Commission Meeting. The information reported includes the status of Fraud, Waste & Abuse Hotline cases, audit projects, resources, and follow-up activities. Each OIG Monthly Activity Report is published on the web before each Commission Meeting and remain available as hyperlinks to Commission Meeting Agendas.