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Our mission is to collect, promulgate data and analyze data to improve operational efficiency, inform decisions, and increase transparency and collaboration throughout WSSC Water.  


Success is a data-driven utility that equitably, effectively, and sustainably delivers exemplary services and deliverables to our internal and external customers.  

What We Do:  

  • Lead regular data-driven STAT meetings to share accurate and up-to-date information, coordinate the development of tactics and strategies, rapidly deploy resources, and relentlessly follow-up for the collective benefit of all stakeholders in the process.
  • Direct strategic planning by coordinating the development process that defines goals, prioritizes efforts and the allocation of resources, and aligns stakeholders and employees to implement the Strategic Plan.  
  • Work to improve processes and performance by determining and evaluating business processes, performing departmental reviews, and subsequently implementing and measuring changes to improve efficiency and effectiveness in a collaborative manner.  
  • Provide implementation support for key initiatives by assisting, coordinating, and fostering peer-to-peer accountability. 
  • Develop key performance indicators, benchmarks, and service levels to help measure, track and facilitate progress. 
  • Tackle targeted data analytics projects by performing rapid assessment and research of data, identifying patterns, trends and observations that may not be visible through other means.
  • Help answer questions and aid decision-making by collecting, analyzing, interpreting, and sharing data. 
  • Monitor and evaluate the effectiveness of programs, projects, action items and strategic plan implementation.  
  • Prioritize the advancement of Diversity, Equity, Inclusion and Environmental Justice in all we do.


Last Modified: February 21, 2024, 5:23 pm EST