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Our mission is to collect, promulgate data and analyze data to improve operational efficiency, inform decisions, and increase transparency and collaboration throughout WSSC Water.  


Success is a data-driven utility that equitably, effectively, and sustainably delivers exemplary services and deliverables to our internal and external customers.  

What We Do: 

  • Help answer questions and aid decision making by collecting, analyzing, interpreting, and sharing data. 

  • Lead regular data-driven STAT meetings to share accurate and up to date information, coordinate the development of tactics and strategies, rapidly deploy resources, and relentlessly follow up for the collective benefit of all stakeholders in the process. 

  • Develop key performance indicators, benchmarks, and services levels to help measure, track and facilitate progress. 

  • Tackle targeted data analytics projects by performing rapid assessment and research of data, identifying patterns, trends and observations that may not be visible through other means.  

  • Provide implementation support for key initiatives by assisting, coordinating, and fostering peer to peer accountability. 

  • Work to improve processes and performance by determining and evaluating business processes and subsequently implementing and measuring changes to improve efficiency and effectiveness in a collaborative manner.  

  • Direct strategic planning by developing and coordinating the long-term organizational process that defines goals, prioritizes efforts and the allocation of resources, and aligns stakeholders and employees to implement the Strategic Plan.  

  • Lead the implementation of the data governance policy to ensure the consistent and proper management, sharing, use and protection of data and information assets. 

  • Monitor and evaluate the effectiveness of programs, projects, action item and strategic plan implementation.  

  • Prioritize the advancement of Diversity, Equity, Inclusion and Environmental Justice in all we do.  


Last Modified: June 15, 2023, 10:10 am EDT