Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 1-800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services
Group of three WSSC Water employees, wearing appropriate safety gear including hardhats and reflective vests, study a document one of them holds. A WSSC Water truck and orange traffic cones are in the background.

Project Purpose

To enhance service reliability and provide safe, clean drinking water, WSSC Water is replacing our aging infrastructure. This project will replace approximately 1.62 miles of water main with new 3-inch to 12-inch diameter water main.

Project Schedule

Winter 2025 – Fall 2026

Project Status

Construction is 75% complete. Pipe installation is estimated to be completed in September 2026.

Installation of the water main on Nashville Road, Kepner Court, Nashville Court, Newburg Drive, and Wilhelm Drive has been completed.​

The contractor will return to the jobsite in late March to early April to complete water main installation on Heidelburg Road and Heidelburg Court.

Expect weekday working hours from 8 a.m. to 4 p.m. Work may occasionally extend beyond these hours to complete specific tasks.​

Final roadway paving and restoration is estimated to be completed in fall 2026, weather permitting.

Key Contacts

WSSC Water Contract Supervisor 

Jose Paz
240-508-9543 
[email protected]

WSSC Water Onsite Inspector 

Muhammad Hanif 
571-489-3412
[email protected]

Newburg Drive Water Main Replacements/Relocations. The thick lines (light blue) show the areas of water main replacement/relocation. These areas include Heidelburg Rd., Kepner Ct., Nashville Ct., Nashville Rd. from Nashville Ct. to Newburg Dr., Newburg Dr. up to Lamont Dr., and Wilhelm Dr. to Graylynn Dr.

 

Last Modified: May 29, 2026, 11:03 am EDT