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Reported Water Main Breaks and Leaks
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Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service
One Stop Shop
Weekdays: 8:00 am - 5:00 pm
Interactive Voice Response System
301-206-4001
24 hours, 7 days/week
Toll-Free: 800-828-6439
TTY: 301-206-8345
Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services
Group of three WSSC Water employees, wearing appropriate safety gear including hardhats and reflective vests, study a document one of them holds. A WSSC Water truck and orange traffic cones are in the background.

Project Purpose

To enhance service reliability and to provide safe, clean drinking water, WSSC Water is replacing our aging infrastructure. This project will relocate/replace/rehabilitate 0.24 miles of water main with new main ranging from 8 to 24 inches in diameter.

Project Schedule

Spring 2026 – Fall 2026

Project Status

Construction will begin in early spring 2026. Pipe work completion is estimated for October 2026. 

Due to a restriction on above-ground pipes (bypass) in winter months, full work will resume in spring 2026. 

Expect weekday lane closures from 8:00 a.m. – 4:00 p.m. Work may occasionally extend beyond these hours to complete specific tasks. Final roadway paving/striping is estimated to be completed in late fall 2026, weather permitting.

Key Contacts

WSSC Water Contract Supervisor 

Calvin Johnson 
202-594-6800 
calvin.johnson@wsscwater.com

WSSC Water Onsite Inspector 

Michael Powell 
240-495-1398 
michael.powell@wsscwater.com

Hannon Street Water Main Replacement, Bi-County, Maryland. Projcet Number BIBT5737B14. The thick line (light blue) shows the water main replacement area, which runs the length of Hannon Street, from University Boulevard in Montgomery County to Route 212 in Prince George's County. .

 

Last Modified: February 6, 2026, 9:02 am EST