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Reported Water Main Breaks and Leaks
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Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service
One Stop Shop
Weekdays: 8:00 am - 5:00 pm
Interactive Voice Response System
301-206-4001
24 hours, 7 days/week
Toll-Free: 800-828-6439
TTY: 301-206-8345
Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services
Group of three WSSC Water employees, wearing appropriate safety gear including hardhats and reflective vests, study a document one of them holds. A WSSC Water truck and orange traffic cones are in the background.

Project Purpose

To enhance service and reliability of the sewer system, WSSC Water is renewing our aging infrastructure. This project will rehabilitate 6-inch and 10-inch diameter sewer mains. Three new sewer manholes will also be installed.

Project Schedule

Summer 2023 – Summer 2026

Project Status

Construction is 90% complete. Pipe work is estimated for completion in April 2026. 

Remaining construction is located at 5000 Tuxedo Road and 6202-6225 L Street. 

Please expect weekday lane closures from 8:00 a.m. – 4:00 p.m. Work may occasionally extend beyond these hours to complete specific tasks. Final roadway paving/striping is estimated to be completed in summer 2026.

Winter Holiday Schedule

Construction will pause from December 24, 2025, to January 1, 2026, except for emergency work if needed. Crews will return after the break to continue planned activities.

Key Contacts

WSSC Water Contract Supervisor 

Calvin Johnson
202-594-6800 
calvin.johnson@wsscwater.com

WSSC Water Onsite Inspector 

Aaron Robinson  
240-302-5955 
aaron.robinson@wsscwater.com

Beaverdam Basin Sewer Rehabilitation Project, Project Number CI6311B17. Prince George's County. The thick lines (orange) on the map show the locations of the sewer pipes in construction. Several are located between Kenilworth Avenue, Cheverly Avenue, and John Hanson Highway. One appears to the south of Sheriff Road.

 

Last Modified: February 10, 2026, 10:05 am EST