Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Operations

Operations manages key WSSC Water teams that keep water flowing to you.

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Customer Assistance Program (CAP)

WSSC Water has a CAP that provides financial assistance to approved residential customers. Customers are required to re-enroll with Office of Home Energy Programs to continue their CAP enrol...

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Laboratory Expansion Project

To ensure another century of safe water, WSSC Water invested $38 million to upgrade its Maryland Department of the Environment-certified laboratory to meet increased demand for water quality analysis....

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hannon_street_water_main_replacement_map.png
Hannon Street Water Main Replacement, Bi-County, Maryland. Projcet Number BIBT5737B14. The thick line (light blue) shows the water main replacement area, which runs the length of Hannon Street, from University Boulevard in Montgomery County to Route 212 in Prince George's County. .
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karla_lane_water_main_replacement_map.jpg
Karla Lane Water Main Replacement Project, Prince George's County, Maryland. Project Number BR6706A19. The thick lines (light blue) on the map show the water main replacement areas. The roads marked are Karla Ln., Barrett Rd., Hart Rd., Murray Hill, Alcoa Dr., and Prentice.
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locust_avenue_water_main_replacement_map.png
Locust Avenue Water Main Replacement Project Map. The thick lines (light blue) show the water main replacement/relocation areas. The roads include Spruce Tree Ave., Charles St., Alta Vista Rd., Locust Ave., Camberley Ave., Acacia Ave., Linden Ave., Balfour Dr., and Holland Ave.