Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

Search Results

Content type
File Type
Sort by
Order
Event |

New Year's Day - CLOSED

During holidays, administrative offices are closed. However, in the event of an emergency such as a broken water main or sewer back-up, our 24-hour call center is staffed to assist our customers....

Published on
Event |

Contact Center and Cashier Window - Closing at 4:15pm

The Cashier Window on the Lobby level will be open from 7:30 a.m. to 4:15 p.m. on Christmas Eve.  Both the night deposit and online payment facilities would be available for customer payments aft...

Published on
Basic page

Engineering and Construction

From the initial steps of project planning and design, to putting the final touches on construction projects big and small - that's the work of the Engineering and Construction Department.

Published on