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Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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This view of the back side of the Solids Building shows the structure that will support the Screening Equipment. Sludge from the Piscataway Plant will be processed through this equipment to assure that all the solid particles will be below a certain size suitable for the Thermal Hydrolysis Process (Cambi).
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Trucks delivering the solids produced at the other plants will bring them here to the Cake Receiving Facility. The trucks will back down the pad shown here and dump the solids into the receiving pit which is directly below the structure with the slanted roof.
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WSSC Water Fees

Learn about the fees on your bill, what the monies are used for and how they are calculated.

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Awards

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WSSC Water Financial Assistance Programs

Through our enhanced financial assistance programs, we are committed to helping customers pay their water bills. We offer financial assistance programs and encourage customers to subscribe to our fina...

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Center of the photo, to the left of the Digesters, is the Cake Receiving Facility. The vault portion of this building is completed and has been backfilled.
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Center of the photo, to the left of the Digesters, is the Cake Receiving Facility. The vault portion of this building is completed and has been backfilled.
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Aerial photo of the site February 2022
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On the bottom left corner is the Cake Storage Building. The floor slab is completed and the walls are going up. This is where the final Class A biosolids product will be stored before it’s trucked off-site. To the right of that is the Solids Dewatering Building with the floor slab almost finished. This month they will be building the pier support structures in this building that will support the dewatering equipment.