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Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service
One Stop Shop
Weekdays: 8:00 am - 5:00 pm
Interactive Voice Response System
301-206-4001
24 hours, 7 days/week
Toll-Free: 800-828-6439
TTY: 301-206-8345
Visit Customer Service
WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.
Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

100 Organization

  •  WSSC Police and Security Services Group Goals and Objectives
  •  Planning and Research

200 Administrative Procedures

  •  Recognition of Casual Clothes Personnel
  •  Department Awards

300 Field Activities

  •  Use of Force
  • GO301 Firearms
  •  Theft of Service
  •  Traffic Law Violations
  •  Traffic Stop Procedures

400 Reporting Procedures

500 Arrest/Detention Procedures

600 Property Handling

700 Courts & Hearings

800 Disturbances & Emergencies

900 Injured or Ill persons

1000 Uniforms & Equipment

  •  Depot Plant Cruiser Drop-off Location Program
  •  Conducted Electrical Weapon
  •  Inspection of Police Vehicles
  •  Appearance and Grooming

1100 Conduct & Disciplinary Procedures

  •  Rules of Conduct 

Contact Us

Joseph Bergstrom

Joseph Bergstrom
Chief of Police

WSSC Police Department 
14501 Sweitzer Lane
Laurel, Maryland 20770

301-206-8282 Administrative
301-206-8888 Communications

Emergency: 911

Learn more about the Police Department

Police Department

We are a small agency charged with a critical mission, protection of the most precious resource known to man, water.

About the Police Department

The primary mission of the WSSC Police Department is the protection of the area’s water supply and infrastructure against sabotage or acts of terroris...

Investigative Section

The Investigative Section is responsible for the security authorization of individuals seeking access to Commission assets, facilities and information...

Operations Section

The Operations Section consists of uniformed police officers providing 24 hour a day security.

Last Modified: July 19, 2022, 4:31 pm EDT