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A range of regulations governs how we bill for services, collect fees, and handle billing questions, disputes and other issues. Here is an overview of those policies, procedures and regulations.

From the initial steps of project planning and design, to putting the final touches on construction projects big and small - that's the work of the Engineering and Construction Department.

It takes a big effort by a lot of people throughout WSSC Water to keep the water flowing to you. Our Utility Services Division plays a key role in getting the job done.

November 2025 Update If our records show that a pipe type in your home or business is lead, Galvanized Requiring Replacement (GRR) or unknown, you will receive an annual notification from us.

Operations manages key WSSC Water teams that keep water flowing to you.