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Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

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WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

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If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

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On the left is a better shot of the Sidestream Treatment Facility with the new walls in place. The rectangular building across the road is the Sidestream Chemical Storage Building with its new roof. Below the Chemical Building is a better look at the new clarifier mechanical equipment.
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On the left is a better shot of the Sidestream Treatment Facility with the new walls in place. The rectangular building across the road is the Sidestream Chemical Storage Building with its new roof. Below the Chemical Building is a better look at the new clarifier mechanical equipment.
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Water Quality Reports

WSSC Water is proud to present our annual Water Quality Report, which shows that our record of more than 107 years with zero water quality violations is going strong.

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Site Map

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The Contractor is putting the precast wall panels in place on the Screenings Facility on the back side of the Solids Building. The screening equipment that will be inside this facility will be used to screen out the larger particles from the sludge before it goes through the Thermal Hydrolysis (Cambi) Process.
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Last month the Heat Exchanger (HEX) was in place. Now the piping is connected and is running through the trench toward the Cambi Thermal Hydrolysis equipment. The HEX takes heat from the process flow between the Thermal Hydrolysis and the Anaerobic Digestion processes. The heat is used in the Boilers.