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Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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how_much_water_do_i_use_FY26.png
Example WSSC Water Bill that highlights two revised sections: Section A, which shows "total gallons used this period" both underneath the bar graph tracking the average gallons of water used for the current bill period and preceding four bill periods; and in the "My Meter Reading Details" section as "Usage." Section B highlights the calculation of "Average Daily Gallons," which divides your bill period's total use by the number of days in the current bill period.
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How to Flush Your Pipes for Lead

Follow these steps to flush your pipes after a lead service line replacement or disturbance.

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Tap Water Analysis Report

WSSC Water analyzes your drinking water for many things including color, hardness, pH, dissolved metals, organic and inorganic matter, pesticides, bacteria, disinfectants and much more. Our online rep...

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Find and Operate Your Main Water Valve

It's something every homeowner needs to know: Where is your home's main water valve, and how do you turn it off and on? Keep reading and we'll give you some very helpful tips.

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The "How Much Water Do I Use?" section of your WSSC Water bill shows the average gallons you use per day, based on your bill period and latest meter reading. For this bill, the customer's meter reading indicated they used 13,000 gallons in a 90-day period. Dividing the 13,000 gallons by the 90 days gives the amount of 144 gallons used per day. According to this bill, a typical customer uses 48 gallons per day.
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Water Main Breaks

A water main break leaves hundreds of people without service and can cause serious traffic problems. So we take them seriously - especially in cold weather.

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