Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Verifying Pipe Material

Learn how WSSC Water is checking pipes for lead or how you can do it yourself. 

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Unidirectional Flushing (UDF)

Unidirectional flushing is a proactive method of cleaning water distribution pipes to improve water quality and restore capacity in your neighborhood.

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WSSC Water Financial Assistance Programs

Through our enhanced financial assistance programs, we are committed to helping customers pay their water bills. We offer financial assistance programs and encourage customers to subscribe to our fina...

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#LOSETHEWAIT

We are experiencing high call volumes and longer than usual wait times. Check out these fast and easy options to connect with us without having to wait!

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Critical Customers

WSSC Water prioritizes knowing and communicating quickly with critical customers in an effort to safeguard public health and maintain resiliency in serving our more susceptible customers. 

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