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Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

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WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

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If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

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This map of Montgomery and Prince George's counties outlines which areas receive their water from the Potomac River (Montgomery County from the DC line up slightly past Damascus and Lower Prince George's County from Upper Marlboro down past Accokeek); which area receive their water from the Patuxent River (a large slice of Upper Prince George's County surrounding Laurel); and which areas receive a mixture of water from both rivers (the rest of Prince George's County).
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Essential-Water-Use-Only Request

Request LIFTED for all WSSC Water Customers, Effective 1:20 p.m., Monday, February 2, 2026

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The Contractor is putting the precast wall panels in place on the Screenings Facility on the back side of the Solids Building. The screening equipment that will be inside this facility will be used to screen out the larger particles from the sludge before it goes through the Thermal Hydrolysis (Cambi) Process.