WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.
If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.
We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.
The first step to reducing lead is to find its sources. We are helping customers identify their service line pipe material. If it turns out to be lead, we will help them replace it.
It’s as easy as 1-2-3! Shovel right away. Use less salt. (One 12-ounce mug is all you need to melt 10 sidewalk squares!) After storm events, sweep up any excess salt for re-use.
A range of regulations governs how we bill for services, collect fees, and handle billing questions, disputes and other issues. Here is an overview of those policies, procedures and regulations.
The Customer Engagement & Advocacy Division interacts directly with customers and the community to better understand your needs and to provide information on a wide range of issues.
