Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Alexandria Drive Water Main Replacement Project

Join Meeting Dial In: +1 240-800-7929 Conference ID: 193 765 4# For more information, please visit our Community Project meetings page

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Kent Village Water Main Replacement Project

Join Meeting Dial In: +1 240-800-7929 Conference ID: 571 006 002# For more information, please visit our Community Project meetings page

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Design and Construction

For designing and developing projects of all sizes - whether new development or a remodel - this page will guide you to the forms you need, the rules & regulations you need to know, explain fees, ...

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View inside the Solids Building which houses the Belt Filter Presses used for dewatering the biosolids. The white duct work running along the top of the wall is for the Odor Control system.