Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Improved Bill Layout

Learn about the changes WSSC Water implemented in February 2026 to make your bills even easier to understand. 

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Contact Center and Cashier Window - Closing at 4:15pm

The Cashier Window on the Lobby level will be open from 7:30 a.m. to 4:15 p.m. on Christmas Eve.  Both the night deposit and online payment facilities would be available for customer payments aft...

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Triadelphia Sediment Removal Project

This project is needed to remove sediment surrounding the intake structure at Brighton Dam, as well as removing sediment that has accumulated upstream of the dam since its original construction in the...

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Water Filtration

WSSC Water operates and maintains water filtration plants to create safe drinking water for all. We accomplish our mission safely, cost-effectively, and in a manner that serves our customers as well a...

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Unidirectional Flushing (UDF)

Unidirectional flushing is a proactive method of cleaning water distribution pipes to improve water quality and restore capacity in your neighborhood.

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