Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Pollution Prevention and Control

To keep certain pollutants, such as mercury, out of the water, we need your help. Learn more about what you can do.

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Employee Benefits

WSSC Water offers a highly competitive benefits program that's intended to create a healthy, productive workforce and take care of you, your family and your future.

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Annual Disclosure Filing for Former Employees

WSSC Water Code of Ethics Ch. 1.70.340(c) requires former employees to file a disclosure statement within 60 days after leaving the position.

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Laboratory Expansion Project

To ensure another century of safe water, WSSC Water invested $38 million to upgrade its Maryland Department of the Environment-certified laboratory to meet increased demand for water quality analysis....

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Water Quality in Your Home

There are steps you can take to ensure the best water quality in your home. Here's what you should do if you see discolored water, or if it's time to flush the pipes.

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Website Accessibility

WSSC Water is committed to an accessible website for all. 

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Special Wastewater Discharge Requirements

Special Wastewater Discharge Requirements apply to food service establishments and industrial users. These facilities discharge non-domestic wastewater that requires special treatment before it's allo...

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