Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Basic page

WSSC Water Dams and Reservoirs

To be sure there's always enough water to serve our (almost) two million customers, we own dams that create reservoirs storing billions of gallons of water.

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Basic page

Find and Operate Your Main Water Valve

It's something every homeowner needs to know: Where is your home's main water valve, and how do you turn it off and on? Keep reading and we'll give you some very helpful tips.

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Basic page

Connecting to WSSC Water

If you want to connect your home to WSSC Water, review this information for important details you need to know.

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Basic page

Large Water Meter Replacement Program

WSSC Water, in partnership with Utility Water Services, Inc. (UWS), a trusted contractor is currently working to replace all large diameter water meters in our distribution system. These meters are co...

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