Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Basic page

Understanding PFAS

Per- and Polyfluoroalkyl SubstancesQuestions? Contact WSSC Water

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Dispute Resolving Board (DRB) Review

If you have not paid your bill in full and believe that you are entitled to a reduction in charges, here are the steps to follow for a review.

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Production Department

How does water get from our dams and reservoirs to you - and then get collected to be treated and returned to the environment? All that work is done by WSSC Water's Production Department.

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Sewer Rehabilitation, Replacement and Repair

Because much of our sewer pipeline system dates to the 1940s, a major rehabilitation program is under way. The work is important, but be aware that it could mean some temporary inconvenience for you.

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New Employee Information

WELCOME to WSSC Water!  We are excited that you have decided to come and grow your career with us!

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Unidirectional Flushing (UDF)

Unidirectional flushing is a proactive method of cleaning water distribution pipes to improve water quality and restore capacity in your neighborhood.

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