Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Claims

If you are experiencing a water or sewer emergency, please call our 24-hour Emergency Services Center - 301-206-4002.Read the Claims Process   |  lea el proceso de reclamos

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Emergency Water Main Repair - Temple Hills

Laurel, MD – December 16, 2025 - WSSC Water is repairing an 8-inch water main at 4131 28th Ave in Temple Hills. Customers in the area will lose water service while the main is being fixed. Repairs wil...

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Construction/In Your Neighborhood Map

We built a multi-layered, highly detailed map that gives you real-time information about all the construction and repair projects in your neighborhood.

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Emergency Water Main Repair – Bethesda

Laurel, MD – May 24, 2023: WSSC Water is making repairs to a 16-inch water main at 4700 Elm St. in Bethesda. Nearby customers will lose water service while the water main is being fixed. Rep...

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Information for Homeowners

Here's a reminder for do-it-yourself homeowners: many plumbing repairs are in "don't go there" territory. And that's definitely true for gasfitting work. Review this important information for homeowne...

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Sewer Rehabilitation, Replacement and Repair

Because much of our sewer pipeline system dates to the 1940s, a major rehabilitation program is under way. The work is important, but be aware that it could mean some temporary inconvenience for you.

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