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Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 1-800-828-6439
TTY: 301-206-8345

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WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

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If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

Laurel, Md. – October 7, 2026 – WSSC Water has fully restored power inside the Potomac Water Filtration Plant (WFP). The plant has returned to normal operating conditions.

The plant continues producing high-quality drinking water to meet the needs of residents and businesses throughout Montgomery and Prince George’s counties. Drinking water remains safe and there are no restrictions on water use.

“We are extremely grateful to the WSSC Water crews, contractors and Pepco partners for their tireless work to restore the plant’s electrical systems,” said WSSC Water General Manager and CEO Kishia L. Powell. “Fully restoring power is an important milestone; however, our work continues as we make necessary investments to further strengthen the resilience of this critical facility.”

WSSC Water’s Potomac WFP experienced an interruption in electrical power on Tuesday, September 29 inside the plant. Crews first worked to put emergency power in place to resume treatment capabilities as efforts continued to fully restore power to the facility.

Because of the heroic work of Potomac staff, continuous management of the water distribution system and the tremendous water conservation efforts of customers, WSSC Water was able to maintain service to all customers throughout the event.

WSSC Water is a not-for-profit public utility focused on serving our 1.9 million customers, not shareholders. Every dollar collected is reinvested directly into infrastructure, technology and workforce to strengthen reliability, improve service and protect public health for generations to come.