WSSC Water Extends Financial Assistance to Support Customers

Laurel, Md. – December 30, 2025 – Continuing their commitment to supporting customers facing financial hardship, WSSC Water has extended their popular temporary water bill assistance program, Get Current, through January 31, 2026. WSSC Water is encouraging eligible customers to act now and take advantage of this limited-time opportunity to get current and stay current on their water/sewer bills. 

Get Current is available to eligible customers with a delinquent balance as of October 1, 2025. Customers qualify if their household income is below 150 percent of the area median income or if they self-certify that they are experiencing financial hardship due to recent federal government actions. 

Get Current Program Benefits 

• Pay half, half forgiven: Customers who pay half of their full account balance (as of the date of their Get Current application) will see the remainder of their balance forgiven. 
• Example: Owe $1,000, pay $500, and the remaining $500 will be removed from the account within 24 hours of payment. Plus, 100 percent of late payment charges and turn-on fees are waived. 
• Pay 25 percent, 25 percent forgiven: Customers who pay 25 percent of their full account balance (as of the date of their Get Current application) will see 25 percent of their balance forgiven. 
• Example: Owe $1,000, pay $250 and $250 will be removed from the account within 24 hours of payment, leaving a balance of $500 to be paid via a 12-month payment plan. Plus, 100 percent of late payment charges and turn-on fees will be waived upon completion of the payment plan.  

Learn about additional program benefits, eligibility requirements, and apply today. 

Emergency Customer Relief Funds Still Available 

To further assist customers facing financial hardship and to get their accounts current, WSSC Water, in partnership with United Way of the National Capital Area, is providing one-time assistance of up to $750 for eligible customers who are struggling to pay past-due water/sewer bills. Approximately $1.7 million of the $2.4 million fund remains and is on a first-come, first-served basis.  

As of December 30, the Emergency Customer Relief Fund has assisted approximately 1,000 customers. 

Check eligibility requirements and apply today. 

“We understand that many families are still facing financial challenges,” said WSSC Water General Manager and CEO Kishia L. Powell. “That’s why we’re extending our Get Current program and making emergency relief funds available. We encourage customers to take advantage of these programs now – before collections resume – so we can work together to keep our essential services flowing.” 

Act Now: Collections Outreach & Late Fees Resume in January 

In early January 2026, WSSC Water will resume late fees and begin collections outreach to customers with past-due balances. This extensive outreach process includes multiple steps designed to contact customers and provide opportunities to resolve outstanding water/sewer bills before a service disconnection. Customers receive a series of automated phone calls and mailed notices as their accounts move through collections. Throughout the multi-month process, customers are informed about financial assistance options, including flexible payment plans. WSSC Water will prioritize accounts for collections outreach based on the amount owed and delinquency duration. Following the extensive outreach process, WSSC Water will resume service disconnections for accounts with past-due balances starting on March 1, 2026, for commercial customers and April 1, 2026, for residential customers. 

In October 2025, collections were temporarily suspended, late fees waived, and service interruptions paused in response to the federal government shutdown and other government actions. 

As of late December, approximately 107,000 accounts totaling more than $73 million are past due; 95 percent are residential customers. 

To learn more about WSSC Water’s portfolio of financial assistance programs, visit wsscwater.com/assistance.