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Urgent Essential-Water-Use-Only Request to Continue Through Weekend
1769530500
Read how to save water.
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Reported Water Main Breaks & Leaks
1769530200
Use our map to locate reported water main breaks & leaks near you.
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Drinking water not impacted by sanitary sewer overflow after collapse of DC Water’s sewer main in Montgomery County.
1769184998
Read DC Water's Jan. 30 update.
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Contact Pay Bill Report an Emergency Financial Assistance Permits
Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service
One Stop Shop
Weekdays: 8:00 am - 5:00 pm
Interactive Voice Response System
301-206-4001
24 hours, 7 days/week
Toll-Free: 800-828-6439
TTY: 301-206-8345
Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services
Holiday
Event Status
Closed

Columbus Day/Indigenous Peoples’ Day - CLOSED

During holidays, administrative offices are closed. 

However, in the event of an emergency such as a broken water main or sewer back-up, our 24-hour call center is staffed to assist our customers. The number is 301-206-4002 or email the Emergency Call Center. In addition, you may file a claim day or night by calling 301-206-7095. Our Interactive Voice Response System is also available 24 hours a day to answer your routine billing questions.

(EDT)