Please be assured WSSC is here to help resolve your billing issues. If you disagree with your water and/or sewer bill:
1. Contact WSSC’s Customer Service Center at 301-206-4001, toll free 1-800-634-8400, or firstname.lastname@example.org.
2. WSSC staff will review your bill and billing history including your average daily consumption (ADC). Please be aware that higher than normal bills are often the result of household plumbing leaks (see Household Leak Detection) and/or excessive water usage (see Water Usage).
3. If you are still not satisfied with the outcome, then you may dispute your bill. There are two methods to further appeal your bill: