Overview

Who We Are

Established in 1918, WSSC is currently among the largest water and wastewater utilities in the nation, with a network of nearly 5,794 miles of fresh water pipeline and over 5,600 miles of sewer pipeline. Our service area spans nearly 1,000 square miles in Prince George’s and Montgomery counties, and we serve 1.8 million residents through approximately 475,000 customer accounts. WSSC drinking water has always met or exceeded federal standards.

Our Mission

We are entrusted by our community to provide safe and reliable water, life’s most precious resource, and return clean water to our environment, all in an ethical, sustainable, and financially responsible manner.

Our Vision

To be the world-class utility, where excellent products and services are always on tap.

Our Values

Our guides for daily behavior and decision making at every level include:

Accountability:

We are responsible employees who are accountable and take our actions seriously.

Transparency:

We conduct ourselves with integrity and transparency.

Excellence: 

We achieve the highest level of quality, safety and productivity, demonstrating excellence and innovation in providing world-class service to everyone. 

Environmental Stewardship:

We continuously enhance and protect natural resources and the environment for the health of future generations.

Cost Effectiveness:

We balance cost and benefit in our daily actions to achieve optimal value for our customers.

Our Strategic Priorities  

Our methods for achieving our Mission and Vision: 

Enhance Customer Experience and Community Engagement:

Deliver an excellent customer experience and enhance community engagement through proactive communication, strategic partnerships, and providing exceptional products and services.   

Improve Infrastructure:

Plan, invest in and renew our infrastructure to provide future generations with a sustainable system, through innovative, cost-effective technology and world-class asset management.    

Achieve Business Process Excellence and Maintain Financial Stability:

Achieve financial stability through an improved rate structure and improved business processes that drive performance and obtain cost-effective business outcomes.    

Protect our People, Infrastructure, Systems and Resources

Protect our community, employees and business through safe practices, mission-oriented security, proactive planning, emergency preparedness, and effective risk management and resilience strategies.

Inspire Employee Engagement:

Inspire and motivate employees by making WSSC a great place to work, thrive and serve.

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