Overview

Who We Are

Established in 1918, WSSC is currently among the largest water and wastewater utilities in the nation, with a network of nearly 5,794 miles of fresh water pipeline and over 5,600 miles of sewer pipeline. Our service area spans nearly 1,000 square miles in Prince George’s and Montgomery counties, and we serve 1.8 million residents through approximately 475,000 customer accounts. WSSC drinking water has always met or exceeded federal standards.

Our Mission

We are entrusted by our community to provide safe and reliable water, life’s most precious resource, and return clean water to our environment, all in an ethical, sustainable, and financially responsible manner.

Our Vision

We will become the world-class provider of safe, reliable water and wastewater services that protects quality of life for our community. We strive for the following:

  • Customers are delighted with our excellent products and innovative services.
  • Relationships with our customers, employees and business partners surpass expectations.
  • The environment improving as a result of our commitment to sustainability and excellence.

Quality…always.

Our Values

Our guides for daily behavior and decision making at every level include:

Accountability:

We are responsible employees who are accountable and take our actions seriously.

Integrity and Respect:

We are a diverse organization that encourages and practices equality, trust, openness, and respect for all.

Excellence: 

We achieve the highest level of quality and productivity, demonstrating excellence in providing world-class service to everyone. 

Safety and Security:

We strive to create a safe and secure work environment for everyone.

Environmental Stewardship:

We continuously enhance and protect natural resources and the environment for the health of future generations.

Cost Awareness:

We balance cost and benefit in our daily actions to achieve optimal value for our customers.

Our Strategic Priorities  

Our methods for achieving our Mission and Vision: 

Deliver Excellent Customer Service:

Deliver an excellent customer experience by providing timely, high-quality products and services to internal and external customers.   

Enhance Stakeholder Relationships:

Enhance relationships with our community, elected officials, regulators, and business partners through proactive communication, financial stewardship, and excellent service.  

Improve Infrastructure:

Plan, invest in and renew our infrastructure to provide future generations with a sustainable system, through innovative, cost-effective technology and world-class asset management.    

Achieve Process Excellence and Financial Stability:

Achieve financial stability through an improved rate structure and improved business processes that drive performance and obtain cost-effective business outcomes.    

Inspire Employee Engagement:

Inspire and motivate employees by making WSSC a great place to work, thrive and serve.

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