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System Maintenance Alert - April 3
1775242800

Apps intermittently unavailable, 7-8 p.m.

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Emergency Water Main Repair
1775228400

6890-6988 Walker Mill Rd., Capitol Heights

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Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Regulations and Procedures to Know

A range of regulations governs how we bill for services, collect fees, and handle billing questions, disputes and other issues. Here is an overview of those policies, procedures and regulations.

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Gas conditioning equipment in the combined heat and power area
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The altitude, check, and plug valves have been installed inside the Altitude Valve Vault. The check valve and altitude valve work together to fill the tank and release water when there is demand.
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Tap into Business

Join us to network with local buyers, connect with WSSC Water leadership and learn about new contracting opportunities.Learn more here, and register for the 2025 Winter Tap Into Business here.

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Design (Phase 2) Forms

Here's where to find forms and information needed during Phase Two - the design portion of a development project.

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