Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Basic page

Rules That Govern Us

WSSC Water Procurement is governed by the Procurement Regulations. For informational purposes only, the General Terms and Conditions can be found here.

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Understanding PFAS

Per- and Polyfluoroalkyl SubstancesQuestions? Contact WSSC Water

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Reporting Water and Sewer Emergencies and Problems

If you're experiencing a water emergency (a broken water main) or a sewer emergency (a backup into your home), call 301-206-4002, report the problem on our mobile app or email ...

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Police and Homeland Security

We are committed to ensuring the safety of WSSC Water's customers, visitors and employees while safeguarding our facilities and watershed from sabotage and attack. In an emergency, dial 9-1-1.

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Watershed Recreation User Program

Our watershed recreation user program provides public recreational access to WSSC Water's privately owned watershed for activities such as picnicking, shoreline fishing and more.

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Donate to Our Neighbors in Need

Even a small donation can make a big difference to someone who's having a difficult time paying their water bill. Here's how you can help.

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how_much_water_do_i_use_FY26.png
Example WSSC Water Bill that highlights two revised sections: Section A, which shows "total gallons used this period" both underneath the bar graph tracking the average gallons of water used for the current bill period and preceding four bill periods; and in the "My Meter Reading Details" section as "Usage." Section B highlights the calculation of "Average Daily Gallons," which divides your bill period's total use by the number of days in the current bill period.
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Inspections

To ensure that plumbing and gas installations meet minimum requirements for safety, most plumbing projects and gas furnace and appliance installations must be inspected by WSSC Water.

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Watershed Regulations FAQs

Here are responses to some Frequently Asked Questions regarding the regulations for WSSC Water’s watershed properties surrounding the Triadelphia and T. Howard Duckett reservoirs. 

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Police Department

We are a small agency charged with a critical mission, protection of the most precious resource known to man, water.

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