Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Foundation Waterproofing Prep The soil around the tank’s foundation is vacuumed to clean and dry the area before applying waterproofing. This helps protect the foundation from water and keeps it durable.
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Because WSSC Water’s sewer main (left) is next to PEPCO lines, special shoring was engineered and installed to ensure worker safety while replacing damaged sections of pipe.
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Manhole and Drainage System This picture shows the manhole and pipes used to move water away from the site. The overflow drain is designed to empty the tank if it fills up too much.
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The altitude, check, and plug valves have been installed inside the Altitude Valve Vault. The check valve and altitude valve work together to fill the tank and release water when there is demand.
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Currently, we're excavating the existing water line to the tank to replace it with a new main line. The existing line, installed when the tank was built, has reached the end of its service life.