Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Miss Utility: Call 811 Before You Dig

Even a little project can cause big headaches if you start digging before calling Miss Utility. Learn why it's so important to dial 8-1-1 before you plant a tree, build a deck or do any digging.

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Where Does My Water Come From?

The clean, safe drinking water we provide comes from one of two rivers: the Potomac or the Patuxent. But which one provides your water? Keep reading to find out.

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Engineering Records/Information (WERI)

To create maps and for other business needs, WSSC Water provides a treasure trove of information about water and sewer inventory, engineering documents and more in our WERI browser application.

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Procurement Overview

Learn about the Procurement office at WSSC Water.

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Standard Details for Construction (2021)

Here's where engineers and contractors can find the 2021 information about WSSC Water's standard details for water and sewer pipeline construction.

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