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Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Direct overhead view of the Sidestream Treatment Facility looking down inside the reactors. The safety railings around the top of the structures were completed this month.
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In the center of this photo all 3 generators are now in place. The first 2 have the cooling and ventilation equipment on top of the structures. The third one will soon have it as well.
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Aerial photo of the Cake Receiving Facility. The crane is placing the structural beams for the framework that will prevent trucks from tipping over as they raise their truck bed.
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Fire Hydrants: Maintenance and Meter Leases

We perform thousands of maintenance checks on fire hydrants every year so they're ready when needed. In certain situations, we also lease fire hydrant meters to customers. Keep reading to learn more.

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That pyramid-looking structure on the right is the receiving hopper (it’s upside down) that will be installed over that concrete box in the middle of the pit on the left. Everything will be dumped into the hopper then transferred to the silos.
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Aerial view of the Anaerobic Digesters. The stairs and the connecting bridge have been completed. The overflow trough is nearing completion. Progress continues inside the structures with piping and mechanical work.
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That pyramid-looking structure on the right is the receiving hopper (it’s upside down) that will be installed over that concrete box in the middle of the pit on the left. Everything will be dumped into the hopper then transferred to the silos.