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Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Piscataway Bioenergy plant April 2023
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Aerial photo of the site taken this week. The Maryland Department of the Environment has recently commended PC Construction for a job well done in keeping the site clean and sediment contained.
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Photo of the belt filter presses taken from the mezzanine level in the Solids Building. Workers are fine tuning and calibrating the controls.
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Inspecting the pumps in the Solids Building as they prepare for start-up.
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The Tip-Over Prevention Structure was set in place at the Cake Receiving Facility this month. It’s extra precaution to prevent trucks from tipping when their beds are fully extended dumping their loads.
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Early morning photo of the Cake Bins at the Cake Receiving Facility.
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The Cake Hopper at the Cake Receiving Facility.
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The insulation is almost finished on the pipe work at the north end of the Cambi Facility.
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Work continues on the Generators in the Combined Heat & Power area of the Project. The Contractor will soon be testing the engines. Work on the pipe connections among the Gas Cleaning equipment also continues.
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Container set in place that will house the first Boiler expected to be delivered soon.
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The Chemical Storage Building at the Sidestream Treatment area is closed in now with the completion of the roll-down doors.
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The Chemical Storage Building at the Sidestream Treatment area is closed in now with the completion of the roll-down doors.