Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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The pads are prepared. The Boilers will be on the left. Generators will be on the right.
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This photo is from the top deck of the reactors at the Sidestream Treatment Facility. The small pipes overhead supported by the pipe racks are the electrical conduits.
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The process water used in the Thermal Hydrolysis/Anaerobic Digestion process has strict disinfection requirements. This Ultraviolet disinfection equipment is used for that purpose.
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New pumps and piping for the plant’s Utility Water System.
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Universal fire hydrant tool adaptors
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Lisa Cooper
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Aerial photo of the Bioenergy Site, the roads around the site have been rough-graded while other areas have been graded to their final elevations.
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This is the conveyor between the Solids Building and the Final Cake Storage Facility. Work on the conveyor equipment is nearing completion.
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Aerial view of the Cake Receiving Facility. The access bridge between the two silos is completed as is the majority of the piping.
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This photo is taken on top of the Digester. Workers are putting insulation on the digester gas piping.
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This photo is taken from the top of the Digester looking down between the Digester and the Digester Control Building. It shows the pipe connections between the two.
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The equipment going up in the background is the gas conditioning equipment that upgrades the methane produced in the Anaerobic Digesters into renewable natural gas that can be used for fuel in our generators.