Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Monet Lea
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Michael Vernon
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FY 23 Budget book cover
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FY23 Approved Budget Cover
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Proposed FY2 2024-2029 CIP Staff Draft
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Both of the Storage Silos at the Cake Receiving Facility are now in their final location. The roof on the Odor Control Building has been completed.
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This is the Odorous Air piping from the Cake Receiving Facility, along the front of the Solids Building, on its way to the Odor Control Building.
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The Cake Receiving Storage Silos are in place and connected with the access stairs and bridge. The Odorous Air piping runs between the two silos.
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Last month the Heat Exchanger (HEX) was in place. Now the piping is connected and is running through the trench toward the Cambi Thermal Hydrolysis equipment. The HEX takes heat from the process flow between the Thermal Hydrolysis and the Anaerobic Digestion processes. The heat is used in the Boilers.
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These steam lines will be coming from the Boilers over to the Digesters.
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This concrete pad has been prepared and is waiting for the arrival of the Gas Conditioning equipment.
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The first of the Gas Conditioning Equipment has been set in place.