Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Mechanical work ongoing at the four Gravity Thickeners. Inside the Chemical Building the contractor is still busy with the piping connections and the electrical work.
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african american husband helping his wife
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asian couple managing finances
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summer boy bike helmet drinking water
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plumbing and Fuel Gas Board Public Meeting
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L to R – Grunley Construction Company VP of Operations Bill Six, WSSC Water Commission Chairman Fausto Bayonet, Maryland Department of the Environment (MDE) Deputy Secretary Suzanne Dorsey, WSSC Water General Manager and CEO Carla Reid
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The slab has just been poured for the UV Treatment Building. It’s covered in this photo to facilitate proper curing.
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This is the underside of the Conveyor Bridge that runs between the Solids Building and the Class A Biosolids Storage Facility. The steel conduit is carrying the electrical and control wiring.
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The conveyor transports the final Class A Biosolids from the Solids Building on the left.
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The Cake Receiving Facility, this is Bin #2 under construction.
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This is the Sludge piping under construction between the Cambi equipment and the Heat Exchanger.
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Construction of the Digested Gas piping that runs from the Digester Control Building over to the Combined Heat & Power area of the project site.