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Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

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WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

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If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

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We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

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View inside the Solids Building which houses the Belt Filter Presses used for dewatering the biosolids. The white duct work running along the top of the wall is for the Odor Control system.
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Another photo inside the Solids Building. That pipe is the drain line from the Belt Filter Presses.
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Aerial photo of the Cake Receiving Facility. The stair tower is nearing completion and work has started on the storage silo next to the stairs. Within the next couple of months both storage silos should be completed.
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These auger units are part of the Cake Receiving Facility used to move the sludge.
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. You can see these pipe racks going up around the Digesters, the Boiler area and the Generator area. These racks will support overhead pipes carrying gas and steam to the different process areas.
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This pipe bridge crosses the road between the Digester area and the Boilers. It will support the overhead pipes carrying gas and steam to the Combined Heat & Power area.
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Aerial photo of the Combined Heat & Power area (i.e., Boilers, Generators, Gas Cleaning and Storage). New this month is the installation of the 3 lightening masts around the gas storage area
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Here is a shot at how these aerial pipe racks will work.
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Direct overhead view of the Sidestream Treatment Facility looking down inside the reactors. The safety railings around the top of the structures were completed this month.
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This underground pipe network is being installed below what will be the slab for the Ultraviolet (UV) Treatment Facility next to the Heat Exchangers.
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Alan Sauvageau
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George Pruden