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Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

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WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

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If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

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the rebar for the walls about to be poured in the Cake Receiving pit
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An inside view of one of the tall round digester tanks
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The completed Filtrate pump station and valve vault.
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Aerial photo of the site February 2022
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This aerial view shows the rehabilitation of the gravity thickeners. The top one has the new mechanical equipment already in place. The one on the right has had all the old equipment removed.
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Workers here are removing the center column structure from one of the gravity thickeners.
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The Contractor is putting the precast wall panels in place on the Screenings Facility on the back side of the Solids Building. The screening equipment that will be inside this facility will be used to screen out the larger particles from the sludge before it goes through the Thermal Hydrolysis (Cambi) Process.
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Overhead view of the Cake Receiving Facility showing the structural steel framework of the building. The two concrete pads below the facility are for the Cake Storage Silos which have not been delivered yet to the site.
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In the center of this photo is the formwork set up for the concrete pour on the Heat Exchanger (HEX) pad. The Heat Exchanger equipment is used to cool down the sludge that comes out of the Cambi process on its way to the Anaerobic Digesters. Also in this photo you can see the concrete pad extended next to the Cambi equipment. The two additional Cambi modules will be delivered to the site this week and set up here.
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Aerial view of the Anaerobic Digesters and the Digester Control Building to the right.
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Aerial view of the Gas Treatment, Gas Storage, and CHP.
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Photo of the Sidestream Treatment Area showing the Pump Station, Treatment Tanks, Power Distribution Center and Chemical Building.