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Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

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WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

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If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

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We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

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The Cake Receiving pit is in the middle of this photo with the concrete walls and two dark areas above it are stone blankets being prepared for concrete slabs. There are a couple dozen piles poking up out of the ground on the slabs. These piles will support 2 large silos that will store the sludge cake as it waits for processing. To the right of the silos is another stone area being prepared for the Cambi Thermal Hydrolysis Processing equipment.
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A close up shot of the Final Cake Storage facility adorned with its new blue canopy.
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The Anaerobic Digesters with their dome roofs now completed. They also have their final steel reinforcement and are waiting for their final shotcrete finish. Above the Digesters are the 4 round clarifiers. The empty one on the top right has new mechanical equipment which they’ll all eventually get.
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On the left is a better shot of the Sidestream Treatment Facility with the new walls in place. The rectangular building across the road is the Sidestream Chemical Storage Building with its new roof. Below the Chemical Building is a better look at the new clarifier mechanical equipment.
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This is the western side of the site. At the bottom of the photo is the slab for the Gas Storage Facility with the concrete walls going up on the perimeter. To the left of it is the Blower Building.
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The two rectangular concrete pads on the left of this photo will support the Boilers. The excavation to the right of the pads is preparation work for the Generators. The fresh concrete slab at the bottom right is the foundation pad for the Gas Flare Facility, which will be used to burn off excess gas that is not converted to electricity.
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Good overall aerial view of the Bioenergy campus.
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Direct overhead view of the Dewatering Building.
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This is the Cake Storage Building where the final Class “A” biosolids will be stored before being shipped out.
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The Sidestream Treatment Facilities are featured here. The large concrete slab is for the main Sidestream Treatment Building.
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This is a good shot of the Anaerobic Digesters.
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The slab is completed for the Gas Storage Bubble.