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Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

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WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

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If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

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We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

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At the bottom of the photo on the backside of the Solids Building, those long yellow metal pieces are major parts of the bridge crane rails which will be constructed inside the building. The bridge crane is mounted high along the walls inside the building and is used to move heavy pieces of equipment and other material.
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This photo is taken inside the Solids Building. This is part of the conveyor system that will move the biosolids from the Solids Building to the Storage Facility.
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A closer view of the Cake Receiving Facility with the hopper in place. Also you can see the truck approach slab, or driveway, is nearing completion.
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In the center of this picture, the excavated area where the pipeline construction is underway will be where the Heat Exchanger goes. The Heat Exchanger is used in the Thermal Hydrolysis Process.
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Overhead view of the Anaerobic Digesters and the Cake Receiving Facility. At the bottom of the Digesters you can see work ongoing for the overflow trench.
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Some of the pipework construction getting started inside the new Digester Control Building.
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Aerial view of the Combined Heat & Power project area. Concrete pads are in place for the boilers and generators. The structure at the bottom center of the photo is the new Power Distribution Center (PDC) for this area.
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This is the slab being prepared for construction at the Sidestream Treatment Facility Power Distribution Center.
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This is one of the existing Gravity Thickeners. It’s a big tank where the solids settle to the bottom and are removed. The Contractor has installed new mechanical equipment and a railing on the perimeter.
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The new Solids Building from the backside view. The roof construction is complete and you can see the downspouts are working – but not finished yet.
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This is the slab for the Electrical Building next to the Cake Receiving Area. The pipes sticking up through the steel rebar are conduits that will be housing the electrical wiring which will be connected to motor controls and other electrical equipment in this building.
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That pyramid-looking structure on the right is the receiving hopper (it’s upside down) that will be installed over that concrete box in the middle of the pit on the left. Everything will be dumped into the hopper then transferred to the silos.