Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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AMI Smart Meter Pilot Program Meter Replacement Letter (English)
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AMI Smart Meter Pilot Program Meter Replacement Letter (Spanish)
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Create and Manage Your EyeOnWater Account (English)
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Create and Manage Your EyeOnWater Account (Spanish)
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WSSC Water instruction card for creating and managing the EyeOnWater account linked with the AMI Smart Meter (in English)
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WSSC Water door hanger, hanging from a silver doorknob. A silver lock is above the knob. The door is dark blue with panels.
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Early Engagement Vendor Sessions: Upcoming Police and Homeland Security Contracts. Learn about the upcoming solicitations at WSSC Water. 14501 Sweitzer Lane, Laurel, MD 20707.
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Water_Quality_PFAS_Treatment_Pilot_Program.png
Early Engagement Vendor Sessions: Water Quality/Per- and Polyfluoroalkyl Substances (PFAS) Treatment Pilot Program. Learn about the upcoming solicitations at WSSC Water. 14501 Sweitzer Lane, Laurel, MD 20707.
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police badge
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police badge
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The "How Much Water Do I Use?" section of your WSSC Water bill shows the average gallons you use per day, based on your bill period and latest meter reading. For this bill, the customer's meter reading indicated they used 13,000 gallons in a 90-day period. Dividing the 13,000 gallons by the 90 days gives the amount of 144 gallons used per day. According to this bill, a typical customer uses 48 gallons per day.
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WSSC Water Police badge